Thank you for booking (Tom home)

Address?

My massage room address is Flat 1, 43 central road (off Burton Road) M20 4YE

What now?

First, check your confirmation time and date. If you have booked the wrong date please let us know asap.

Then, save our SMS number  07860035819 and if this is your first booking with us and you haven’t paid already, (or you have a new number), sms text  just the name of your therapist (ie “Tom Confirm””) this number, to confirm that you have received the confirmation. This is important if you are unknown to us, as it proves you are genuine.

Repeat clients no longer need to do this step!

Then what?

Absolutely nothing. We do not need any further confirmation from you, and please we don’t want any requests to see if the appointment is still good to go from you either. Please just turn up for your booking as arranged.

We are reliable, if you booked and have a confirmation of this, we are ready for you.

I have a problem?

Simply use the chat function below if you have any issues that we can help with. It can be used if you are lost or late, want to change a booking, or have a question that isn’t answered on our faq page. If nobody is online, send a text but the message must include the name of your guy (every message) for them to see (ie “Carlos I am late” not just “Hey I am late”).

Other Useful Info

On arrival please buzz number Flat 1 or text the number above and I will come and let you in, remember to include Tom in the message text.

Parking

Free on-street Parking

Public Transport

Closest stop is Burton Road Metro stop

Payment

You can pay cash (exact money only please as we don’t carry change), or card (3% card charge) on arrival, or alternatively via one of the methods below. Hotel bookings can use the details below to pay a minimum deposit of £1o or full payment.

Cash is our least favourite method, however, if paying cash please offer to your therapist immediately on arrival to save them the awkwardness of having to ask. If you are paying by card, again please ask to do so before your treatment, to ensure the payment clears.

Bank Transfer: 04-00-04 / 35032417  (Please mobile number or booking code on your confirmation email as the reference)

Paypal: paypal.me/kph86

Refund & Cancellation Policy.

Over 8 hours notice – Full Refund or Amendment no charge.

Less Than 8 hours – £10 deducted to cover room hire cost, the balance is refunded.

No Show – £20 deducted, the balance refunded.

Hotel Bookings – no refund on deposit of £10 – the rest of the balance refundable.

In the unlikely event that we cancel the appointment, you can choose either a refund or to amend the date with £10 discount for the inconvenience (only applicable to bookings that have already paid / discount with the same therapist only unless they have left us.)

The Cancellation Policy still applies to cash payment bookings. If you cancel or no show, you will be requested to pay the charges above. Failure to pay within 48 hours will result in you being blocked from using our service.